These Terms set forth the rights, obligations, and responsibilities between ZTACOM Co., Ltd. (the “Company”) and users in relation to the use of devices, mobile applications, web services, and related services provided by the Company.
Article 1 (Purpose)
These Terms govern the conditions and procedures for using the Service provided by the Company, the rights and obligations of Members and the Company, restrictions on service use, scope of responsibility, and other necessary matters.
Article 2 (Definitions)
The main terms used in these Terms have the following meanings.
1. “Company” means ZTACOM Co., Ltd., which operates and provides the Service and related platform.
2. “Service” means all functions and programs provided by the Company, including devices, mobile applications, web services, reports, alerts, guardian/managing-organization linkage, and affiliated services.
3. “Member” means a person who agrees to these Terms and uses the Service provided by the Company.
4. “Device” means a wearable device, health measurement device, or similar product provided by the Company or linked to the Service to measure biosignals or activity information such as heart rate, heart rate variability, blood oxygen saturation, skin temperature change, activity level, and sleep information.
5. “Health Data” means health-related information measured, generated, or entered through the Device or app, and the results analyzed therefrom.
6. “Guardian” or “Managing Organization” means an individual, institution, or organization linked for health status confirmation, alert receipt, safety management, or care service provision based on the Member’s designation, consent, or service contract.
7. “Points” means service rewards or benefits that may be accrued and used according to standards set by the Company or its partners.
8. “Affiliated Service” means health-management, content, product, point mall, counseling, medical or non-medical care-related services provided by an external institution or company affiliated with the Company.
Article 3 (Effect and Amendment of Terms)
These Terms take effect when posted on the service screen, app, website, or otherwise notified to users.
The Company may amend these Terms to the extent that such amendment does not violate applicable laws. When amending the Terms, the Company will notify users in advance of the effective date and changes through the service screen or notices.
Changes unfavorable to users or material changes will be notified with a reasonable period in advance, and separate consent may be obtained where required by applicable laws.
If a user does not agree to the amended Terms, the user may discontinue use of the Service and request membership withdrawal.
Article 4 (Membership Registration and Use Agreement)
A use agreement is formed when a user agrees to these Terms, the Privacy Policy, and other policies set by the Company, applies for membership registration, and the Company approves the application.
The Company may restrict or cancel registration if the user provides false information, uses another person’s information, or if approval is deemed inappropriate for service operation.
Members must update their registration information through the app or customer center when such information changes.
Article 5 (Provision of Service)
The Company may provide Members with the following services. Specific service details may vary depending on the app, web, product manual, separate contract, or service screen.
- Device linkage and measurement data viewing functions
- Health data measurement and report functions, including heart rate, heart rate variability, blood oxygen saturation, skin temperature change, activity level, and sleep information
- Personalized guidance and AI-based information on sleep, stress, recovery, activity, and health habits
- Safety-management support functions such as abnormal-signal alerts, SOS, and guardian/managing-organization alerts
- Point accrual/use, affiliated content, point mall, paid services, or premium services
- Customer support, firmware updates, app updates, data backup, and service stabilization functions
- Other related services determined by the Company
Article 6 (Service Changes, Suspension, and Updates)
The Company may change, add, or suspend all or part of the Service due to service quality improvement, security enhancement, legal changes, partner policy changes, or technical necessity.
Service provision may be temporarily restricted due to system inspection, failure, communication network error, low battery, device malfunction, app error, partner circumstances, force majeure, or similar reasons, and the Company will provide prior or subsequent notice where practicable.
Members are advised to keep the app, device firmware, and mobile OS up to date to use the Service.
Article 7 (Nature of Health Management Service)
The Service is intended to support daily health management, lifestyle management, abnormal-signal confirmation, and safety management.
Health data, scores, reports, AI guidance, content, and alerts provided through the Service are reference information and do not replace diagnosis, treatment, prescription, emergency rescue, or professional medical judgment of medical institutions.
If a user experiences pain, shortness of breath, fainting, chest pain, impaired consciousness, serious abnormal symptoms, or an emergency, the user must immediately use 119 or other official emergency systems or medical institutions regardless of whether the Service sends an alert.
Article 8 (Abnormal-Signal Alerts, SOS, and Guardian/Managing-Organization Alerts)
The Company may provide abnormal-signal alerts, SOS, and guardian/managing-organization alert functions according to the Member’s settings or service contract.
Such functions may be delayed or not transmitted due to network status, Bluetooth connection, mobile device status, battery level, wearing status, sensor recognition errors, app permission settings, server failure, user movement, environmental factors, or similar reasons.
Unless caused by the Company’s willful misconduct or gross negligence, the Company shall not be liable for alert failure, delay, false recognition, or non-recognition caused by such technical or environmental factors.
Members must not rely solely on the Service in an emergency and must directly contact official emergency systems or guardians where necessary.
Article 9 (Location-Based Functions)
Functions requiring location information, such as SOS, guardian/managing-organization alerts, and device finding, are provided only when user consent and mobile device permission settings are required and satisfied.
Details of location-based functions are governed by the separate Location-Based Service Terms.
A mobile OS may require location permission for simple Bluetooth connection or app operation, and in such case whether actual location-based functions are provided depends on app settings and service functions.
Article 10 (Member Obligations)
Members must not engage in any of the following acts.
1. Using another person’s personal information, account, device, or payment method without authorization
2. Entering false information or deceiving the Company or a third party
3. Unauthorized modification, analysis, reproduction, attack, or circumvention of the Service, app, Device, server, or security system
4. Acquiring or using points, benefits, rewards, or affiliated services by improper means
5. Reselling, lending, transferring, or commercially using the Service for profit without the Company’s prior consent
6. Infringing the rights, personal information, reputation, credit, trade secrets, or intellectual property rights of others
7. Any act in violation of applicable laws, these Terms, service operation policies, or public order and morals
Article 11 (Points and Affiliated Services)
The Company may provide points or benefits based on service use, health missions, events, use of affiliated services, or similar activities.
The accrual, use, validity period, expiration, refund, and transferability of points are subject to policies set by the Company or its partners.
Points accrued or used by improper means may be recovered, cancelled, or restricted after prior notice. Where urgent prevention of unauthorized use is necessary, the Company may notify the user afterward.
Affiliated services may also be subject to the relevant partner’s policies, terms, and operation standards, and the Company shall not be liable for partner products, content, delivery, refunds, counseling, or service suspension unless attributable to the Company.
Article 12 (Paid Services and Payment)
The Company may provide premium reports, guardian services, AI guidance, affiliated content, and other paid functions.
Prices, payment methods, usage periods, and refund standards for paid services are subject to the service screen, app market policies, payment gateway policies, or separate notices.
If a Member pays through an app market, withdrawal of offer, refunds, and payment cancellation may be governed by the relevant app market’s policies first.
Article 13 (Personal Information and Data Processing)
The Company processes personal information and health data necessary for providing the Service in accordance with the Privacy Policy.
The Company does not sell personal information or health-related information that can identify users to third parties without user consent.
The Company may anonymize or pseudonymize information and use it within the scope permitted by applicable laws for service improvement, statistical analysis, research, AI model improvement, new service development, and data-based business.
When a Member uses optional functions such as guardian linkage, affiliated services, point mall, or location-based services, information may be provided or processed within the scope necessary to provide such functions.
Article 14 (Intellectual Property Rights)
Rights to the Service, app, software, algorithms, screens, designs, trademarks, content, report formats, database structures, and related materials belong to the Company or legitimate rights holders.
Members may not reproduce, distribute, transmit, sell, lease, modify, reverse engineer, crawl, scrape, or use the Service or content for profit without the Company’s prior written consent.
Rights to information directly entered by Members during use of the Service belong to the Members; however, the Company may use such information for service provision, improvement, security, statistics, research, and data use purposes permitted by applicable laws.
Article 15 (Restriction of Service Use and Termination)
If a Member violates these Terms, operation policies, or applicable laws, the Company may take necessary measures such as restricting service use, suspending the account, recovering points, or terminating the use agreement.
Members may request membership withdrawal at any time through the app or customer center.
Upon membership withdrawal, the Company processes personal information in accordance with the Privacy Policy, and retained points, coupons, affiliated service rights, etc. may expire according to relevant policies.
The Company may restrict or organize accounts that have been unused for a long period, suspected of unauthorized use, or difficult to maintain for service operation according to applicable laws and operation policies.
Article 16 (Limitation of Company Liability)
To the extent permitted by applicable laws, the Company shall not be liable for damages occurring without the Company’s willful misconduct or gross negligence.
The Company shall not be liable for service failures or damages caused by reasons beyond its reasonable control, including natural disasters, war, terrorism, infectious disease, power outage, communication network failure, cloud failure, app market failure, partner failure, or government orders.
The Company shall not be liable for damages caused by reasons attributable to the Member, non-wearing of the Device, low battery, unset app permissions, network disconnection, OS limitations, incorrect information input, or third-party service failures.
This Article does not exclude liability arising from the Company’s willful misconduct or gross negligence.
Article 17 (Dispute Resolution and Governing Law)
The Company and Members shall endeavor to resolve disputes arising in relation to use of the Service through mutual consultation.
These Terms are governed by the laws of the Republic of Korea. However, where mandatory local laws apply to overseas users, such laws may prevail.
If a lawsuit is filed, the competent court shall be determined in accordance with the Civil Procedure Act and other applicable laws.
Article 18 (Miscellaneous)
Matters not provided in these Terms are governed by applicable laws, the Privacy Policy, the Location-Based Service Terms, operation policies, individual service notices, and customary practices.
The Company may provide separate supplemental terms or notices depending on the service provision method, laws, and partner structure by country or region.
Supplementary Provision
These Terms take effect on June 30, 2026.